Privacy Policy
Privacy Policy
Last updated: July 14, 2026
Express Badges ("we", "us", or "our") operates the website www.expressbadges.ca. We are based in Calgary, Alberta, Canada, and we manufacture custom name badges, name plates, awards, and lamacoids for customers across Canada and the USA. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).
Information We Collect
We collect information you provide directly to us when you:
- Place an order or request a quote – your name, company name, email address, phone number, billing and shipping address, and order details.
- Submit artwork and name lists – logos, artwork files, and lists of employee or member names to be printed or engraved on your products.
- Pay an invoice – payment is handled by secure third-party payment processors. We do not store your full credit card number on our servers. If you pay by e-transfer or cheque, we retain records of the transaction for accounting purposes.
- Subscribe to our newsletter – your email address.
- Contact us – your name, contact details, and the contents of your message.
We also collect certain information automatically when you visit our website, including your IP address, browser type, pages viewed, and referring website, through cookies and similar technologies (see "Cookies and Analytics" below).
How We Use Your Information
We use your personal information to:
- Process and fulfill your orders, prepare digital proofs, and arrange shipping;
- Keep your artwork, digital proofs, and name lists on file so we can guarantee consistency on future reorders;
- Process payments and maintain accounting records;
- Respond to quote requests and customer service inquiries;
- Send our newsletter and product updates to subscribers (you can unsubscribe at any time);
- Improve our website, products, and services; and
- Comply with legal and tax obligations.
Names and Artwork on Your Products
The names, titles, and logos you submit for badges, plates, and plaques are used only to manufacture your order and to maintain reorder records. If you provide us with names of your employees or members, you are responsible for ensuring you have the authority to share that information with us. We do not use these names for marketing or share them with anyone other than the service providers needed to fulfill your order. You may ask us to delete stored name lists or artwork at any time.
Cookies and Analytics
Our website uses cookies to keep your shopping cart working, remember your preferences, and understand how visitors use our site. Specifically, we use:
- Essential cookies – required for the website, shopping cart, and checkout to function;
- Google Analytics – to collect anonymized statistics about site traffic and usage; and
- Advertising cookies and pixels (such as Google Ads and Meta/Facebook pixels) – to measure the effectiveness of our advertising and to show you relevant ads on other platforms.
You can control or delete cookies through your browser settings, and you can opt out of personalized advertising through Google Ads Settings and Facebook Ad Preferences. Disabling essential cookies may affect how the website functions.
How We Share Your Information
We do not sell or rent your personal information. We share it only with:
- Payment processors – to securely process credit card and online payments;
- Shipping carriers – to deliver your order (name, address, and phone number as required for delivery);
- Service providers – such as our website platform, email, and analytics providers, who process information on our behalf under appropriate safeguards; and
- Legal authorities – where required by law, court order, or to protect our legal rights.
Some of our service providers (for example, analytics and advertising platforms) may store or process information outside of Canada, including in the United States. Where that occurs, the information may be subject to the laws of those jurisdictions.
How Long We Keep Your Information
We retain order records, artwork, and name lists for as long as reasonably necessary to support reorders and meet our accounting and legal obligations. If you would like your artwork, name lists, or account information deleted, contact us and we will remove it unless we are legally required to keep it.
Safeguards
We use reasonable physical, technical, and administrative safeguards to protect your personal information, including secure hosting, encrypted (SSL/TLS) connections on our website, and limiting access to staff who need it to serve you. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Your Rights and Choices
You may:
- Request access to the personal information we hold about you;
- Ask us to correct inaccurate information;
- Ask us to delete your information, subject to legal retention requirements;
- Unsubscribe from our newsletter at any time using the link in any email or by contacting us; and
- Withdraw consent to our collection and use of your information, subject to legal or contractual restrictions.
To exercise any of these rights, contact us using the details below. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta.
Children's Privacy
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated "Last updated" date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, contact us at:
Express Badges
Calgary, Alberta, Canada
Phone: 1-866-788-4770
Email: [email protected]
Website: www.expressbadges.ca/contactus