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Return & Replacement Policy

Every product we make is custom-manufactured to your specifications. Because of this, we cannot accept returns — but we stand fully behind the quality of our work with a straightforward replacement policy.

No Returns on Custom Products

All name badges, name plates, lamacoids, signs, and awards are made to order for you and cannot be restocked or resold. For this reason, we do not accept returns or offer refunds for custom-made items once production is complete.

To make sure there are no surprises, every order includes a free digital proof before production begins. Nothing goes on the laser until you have reviewed and approved your artwork — please check names, titles, spelling, colours, and sizes carefully at that stage.

Free Replacement for Defective Products

If your order arrives with a manufacturing defect or is damaged in transit, we will replace it at no cost to you. This includes:

  • Printing, engraving, or finish defects
  • Products that differ from your approved digital proof (wrong name, size, colour, or material)
  • Items damaged during shipping
  • Faulty attachments (pins, magnets, or holders)

Please contact us within 48 hours of delivery so we can make it right. Replacements are produced with the same 1–3 business day turnaround as regular orders and shipped to you at our expense.

What Is Not Covered

  • Errors that match the digital proof you approved (for example, a name spelled as approved)
  • Change of mind after production has started
  • Normal wear and tear from daily use

If an error was made on an approved proof, contact us anyway — we will always look for a fair way to help, such as a discounted remake.

Order Cancellations

You may cancel your order at any time before you approve the digital proof, with no charge. Once artwork is approved and production begins, the order can no longer be cancelled.

How to Request a Replacement

Email [email protected] within 48 hours of receiving your order and include:

  • Your order number or company name
  • A short description of the issue
  • Photos of the affected items and, for shipping damage, the packaging

You can also call us at 1-866-788-4770, Monday to Friday, 8:00 a.m. – 6:00 p.m. We respond to replacement requests within one business day.

Express Badges — manufacturing custom identification in Calgary since 1984. This policy was last updated in July 2026.